Privacy Policy

Information We Collect

1. Personal & Contact Information

   
   

   Full name, email address, phone number, shipping/billing address, and voluntary product preferences (e.g., sofa size, armchair fabric, footstool material) collected when you place an order, create an account, or subscribe to our marketing communications. We do not collect personal data from minors without parental consent.
   
   
2. Order & Product Data

   
   

   Order details (model, dimensions, fabric/leather type, customization requests like color swatches), delivery instructions (e.g., curbside delivery, inside-home drop-off), and product compliance records (e.g., CPSC stability certifications, TB117 fire safety reports). This data is retained for 18 months post-order completion to meet CPSC product traceability requirements and warranty obligations for large furniture.
   
   
3. Payment Information

   
   

   All payments are processed via PCI DSS-compliant gateways (Visa, Mastercard, PayPal, Apple Pay). We never store complete credit card numbers, CVV codes, or bank account details. Financial data is protected by end-to-end encryption throughout the transaction process, including for large-ticket furniture orders.
   
   
4. Device & Usage Data
   
   

• Website Data: IP address, browser type, browsing history (e.g., viewed sectional sofa models, linen armchair designs), cookie data, and page interaction metrics. This data is used to optimize website performance and product recommendations for living space seating needs.
• Customer Feedback Data: Communications with our support team, product review content, and feedback on product performance (e.g., sofa cushion firmness, armchair sturdiness, footstool comfort) are collected to improve product quality and customer service.

How We Use Your Information

1. Fulfill orders, arrange specialized furniture shipping (e.g., white-glove delivery for assembled sofas, flat-pack freight for modular pieces), send order confirmations, delivery tracking updates, and post-purchase support notifications (e.g., sofa fabric care guides, armchair assembly tips, footstool maintenance instructions).
2. Provide customer service, resolve product issues (e.g., sagging sofa cushions, loose armchair legs, damaged footstool upholstery), and address inquiries about product compliance (e.g., CPSC anti-tip standards, TB117 fire safety for upholstery).
3. With your explicit opt-in consent, send personalized marketing communications (new seating collection launches, seasonal living room furniture promotions, matching sofa-armchair-footstool bundle discounts). You can unsubscribe at any time without impacting your shopping experience.
4. Comply with legal and regulatory requirements, including responding to CPSC furniture recall notices, tax reporting obligations, and TB117 fire safety audits for upholstered furniture.
5. Improve product design and website experience by analyzing non-identifiable usage data (e.g., popular sofa sizes, top-selling armchair fabrics, preferred footstool heights).

Data Security & Third-Party Sharing

1. Data Security Measures

   
   

   All personal data is transmitted via SSL/TLS encryption and stored on U.S.-based encrypted servers with restricted access. Only authorized staff (order processing, furniture delivery coordination, customer service, compliance teams) have access to limited non-sensitive information, with strict access audit trails in place for large furniture order data.
   
   
2. Third-Party Service Providers

   
   

   We share the minimum necessary data with trusted third parties solely to complete services on our behalf:
   
   

• Furniture Shipping & Delivery Carriers: Your shipping address, delivery instructions (inside-home/curbside), and order details (furniture dimensions/weight) to deliver large seating products safely and on schedule.
• Payment Processors: Transaction amount and order ID to process payments (no sensitive financial data is shared).
• Furniture Assembly Partners: For white-glove delivery, limited contact information to schedule in-home assembly (only with your explicit consent).
  
  
  All third parties are bound by confidentiality agreements and required to adhere to U.S. data protection and furniture delivery industry standards.

3. Legal Disclosures
   
   
   We may disclose personal information if required by law, court order, or government regulatory authority (e.g., CPSC furniture safety investigations, FTC inquiries, TB117 fire safety compliance audits).

Your CCPA Privacy Rights

1. Right to Access: Request a free copy of all personal information we have collected about you, including furniture order and delivery data.
2. Right to Correction: Update your contact details, delivery preferences, account settings, and communication preferences at any time via your website account.
3. Right to Deletion: Request permanent deletion of your personal data, except for records required by law, CPSC compliance, warranty tracking, or unresolved furniture delivery claims.
4. Right to Opt-Out: Refuse non-essential data processing (e.g., personalized marketing, in-home assembly partner data sharing) without affecting your ability to purchase products.