Return & Exchange Policy

This policy complies with FTC mail-order rules and CPSC regulations for upholstered and wooden furniture, with special provisions for the size/weight of sofas, the structural integrity of armchairs, and the upholstery of footstools. All returns and exchanges require a Return Authorization (RA) Number—returns without an RA number will be rejected, and large furniture returns require pre-scheduled freight pickup.

Eligibility Requirements


  1. Time Limit

    All return/exchange requests must be initiated within 45 days of product delivery (extended for large furniture to allow for in-home fit and comfort testing). For custom-upholstered sofas/armchairs, the window is 60 days for fit verification only.

  2. Product Condition

    All products must be unused, unsoiled, and in original condition with all tags, packaging, assembly hardware, and compliance documents (e.g., TB117 fire safety certificate, CPSC stability tag) intact—furniture must be in the same condition as delivered for resale and safety:


  • Sofa: No stains, pet hair, or fabric wear; cushion inserts unflattened; frame and legs undamaged; all original packaging (for flat-pack) or delivery wrapping intact; no modifications to upholstery/frame.
  • Armchair: No scuffs on wood/metal parts, no fabric tears/stains; armrests and legs stable; no signs of excessive use; original tags and packaging intact.
  • Footstool: No upholstery damage, no dents on the base; cushion firm and unsoiled; original tags and packaging intact; no sliding/wear marks on the bottom.

  1. Defective/Incorrect Items

    Products with manufacturing defects (e.g., sagging sofa frames, loose armchair legs, torn footstool upholstery, incorrect fabric/color) or wrong deliveries (incorrect size, model, upholstery) are eligible for free returns, exchanges, or full refunds. Photo/video evidence of the defect is required for verification, and we cover all shipping/freight costs (including white-glove pickup for large furniture) with no restocking fee.

  2. CPSC/TB117 Recalled Items

    All CPSC-recalled furniture (e.g., unstable sofas/armchairs failing anti-tip standards) or TB117 non-compliant upholstered pieces are eligible for free return, replacement, or full refund, regardless of purchase date. We will notify you immediately via email/SMS and arrange free priority pickup for recalled items.


Non-Returnable & Non-Exchangeable Items


  1. Used/soiled furniture (e.g., sofas with food stains, armchairs with pet hair, footstools with scuffed upholstery) due to resale, hygiene, and furniture industry standards.
  2. Products damaged due to improper use, assembly, or moving (e.g., sofa frames broken during self-moving, armchair legs cracked from heavy use, footstool upholstery torn from sharp objects).
  3. Custom-upholstered/built sofas, armchairs, or footstools (e.g., custom fabric, non-standard dimensions) with non-quality/non-delivery-related issues (e.g., change of mind on fabric color).
  4. Final sale furniture (marked "Final Sale" on the product page), except for defective or recalled items.
  5. Products with removed or damaged compliance labels (e.g., TB117 fire safety tags, CPSC anti-tip warnings, Prop 65 labels).
  6. Furniture with customer-modified parts (e.g., reupholstered sofas, painted armchair legs, replaced footstool cushions).

Return & Exchange Process


  1. Submit Request

    Contact customer service via phone, email, or the website’s return portal, provide your order number, describe the issue (defect/fit/incorrect item), and upload detailed photo/video evidence (e.g., frame damage, fabric mismatch). We will review your request within 3 business days and issue an RA Number + pre-scheduled pickup date if approved.

  2. Furniture Pickup/Shipping Arrangement


  • Defective/Incorrect/Recalled Items: We arrange free white-glove/freight pickup for all large furniture (sofas/armchairs) and provide prepaid shipping labels for small footstools. We cover all pickup, freight, and packaging costs—no restocking fee applies.
  • Personal Reason Returns (Fit/Change of Mind): You are responsible for all freight/pickup costs (including a furniture handling fee for large items) and a 20% restocking fee (covers furniture inspection, cleaning, repackaging, and freight storage costs). This fee is waived for exchanges of the same furniture model (you only pay freight for the new item).

  1. Inspection & Processing

    Our furniture quality team inspects returned items within 7 business days of pickup to verify condition, compliance with safety standards, and absence of user damage/use. For sofas/armchairs, we test frame stability and upholstery integrity; for footstools, we check base and cushion condition.

  • Eligible defective/incorrect items: Process a full refund (including original delivery/freight fees) or exchange for the correct product, shipped free of charge via white-glove delivery within 5 business days.
  • Eligible personal reason returns: Deduct freight/pickup costs and 20% restocking fee, then issue a refund for the remaining product price to your original payment method.

  1. Refund Completion

    Refunds are credited to your original payment method within 10 business days after inspection approval. Credit card refunds may take an additional 2–4 business days for bank processing (extended for large furniture order amounts). Exchanges are processed and shipped within 5 business days of inspection approval.